You are eligible for a full refund if:

1. I paid but haven't started my intake yet

If you purchased a consultation but haven't completed the intake questionnaire, and no clinical information has been submitted and a physician has not begun review, you may request a full refund to your original payment method.

2. I live outside your service area

If you submit a purchase but your residence is in a province where TeleTest does not currently operate, we will issue a full refund.

You are eligible for store credit (but not a refund) if:

1. I completed my intake but wasn't eligible

If you submitted your intake questionnaire and a physician determines you are ineligible for the service, consultation, or medication category, store credit will be provided.

2. A doctor already reviewed my intake

Once a physician has reviewed your completed questionnaire, the service is considered fulfilled and only store credit is available. This includes situations where the doctor arranged testing or issued a prescription, but you do not obtain the requisition or have your prescription faxed.

3. I cancelled my subscription after it was authorized

If you enrolled in a subscription plan and the subscription was authorized, but you later cancelled before receiving services, store credit will be provided for the unused portion.

You are not eligible for a refund or store credit if:

1. I chatted with a doctor but wasn't eligible

If you engaged in real-time chat or messaging with a physician and were determined ineligible for treatment, a real-time consultation constitutes a completed service.

2. I disagree with the doctor's recommendation

If you disagree with the medical decision or treatment plan. Examples include:

• A medication was not prescribed
• A different dose or alternative treatment was recommended
• A referral was suggested instead of medication

3. I spoke with a doctor but decided it wasn't for me

If you change your mind after the physician begins their assessment, no refund or credit is available.

4. I did not respond to clinician secure mail for 7+ days

If a clinician reviewed your intake on the secure mail pathway and no response is received within 7 days, chat escalation and refund requests are no longer available.

5. I already received my prescription or lab requisition

If a prescription, treatment recommendation, or lab requisition has already been issued.