No, your family doctor will not be notified if you use TeleTest. We don’t bill OHIP for arranging tests or prescriptions, so there is no impact on your doctor or their practice. This differs from visiting a local walk-in clinic, which may affect your doctor's compensation.

With experience testing and treating tens of thousands of patients, we’ve refined our process to create a truly patient-focused and seamless experience. At TeleTest, we are committed to providing judgment-free care and making sexual healthcare accessible and straightforward.

Our approach respects your privacy by offering both asynchronous messaging and real-time consultations, allowing you to choose the method that works best for you. We recognize that accessing sexual healthcare is often unnecessarily complex, so we’ve built a streamlined system to remove barriers and deliver timely, efficient care.

During the hours of 8 AM to 10 PM, patients seeking routine STI testing without symptoms or confirmed exposures can have their paperwork to visit the lab sent directly within 60 minutes of submitting their request. This efficient process allows you to visit the lab for testing without delays, providing fast access to the care.

We understand the importance of addressing STI concerns quickly and discreetly. You may qualify for treatment before testing in the following situations:

• Confirmed exposure: If your partner informs you that they tested positive for a specific STI and you had contact with them.
• Symptoms: If you're experiencing symptoms consistent with an STI.
• High-risk exposure: If you've had a high-risk encounter, such as with a partner with a history of IV drug use or a sex worker.

Our goal is to provide you with prompt, confidential care when you need it most.

Most test results are ready within 2-5 business days, depending on the type of test. Here’s a general idea of the typical times:

1. Urine Gonorrhea/Chlamydia: Usually within 1-2 days (often as fast as 24 hours).
2. STI Bloodwork (HIV, Syphilis, Herpes, Hepatitis): Typically between 3-10 days (often as fast as 48 hours).
3. BV/Yeast Infection (Vaginal Swabs): Typically 2-3 days
4. Urine Culture (for UTIs): Typically 3-6 days

We track real-time turn around from different labs within the province from your patient portal.

We prioritize your privacy and take every step to keep your information secure. While fully anonymous testing is not available due to lab and legal requirements, your results are never shared with your family doctor without your consent. If you wish for more privacy, please read more here.

Yes, our service is messaging-based, so you can access testing, prescriptions for STI treatment, and counselling without the need for a video or phone call. This approach respects the sensitive nature of your concerns and ensures your comfort and privacy while receiving care.

Yes, you can use TeleTest without OHIP. We welcome patients with UHIP, private insurance, or no insurance. Lab tests may be covered by regular insurance plans, and direct billing is available at some labs—confirm with your lab provider for details.

If you're a student, insurance like UHIP or Morcare often covers routine testing, but check with your provider to confirm.

Many non-OHIP patients use insurance such as:

• UHIP (University Health Insurance Plan)
• Blue Cross
• Morcare
• Sun Life
• Manulife
• Green Shield

Uninsured? Our services are still accessible with clear, upfront pricing.

Your doctor will send the prescription to your chosen pharmacy. If preferred, TeleTest offers prescription delivery through a partner pharmacy for home delivery. Payment options include out-of-pocket, private insurance, or a Health Spending Account (HSA), depending on your coverage.

No, nothing is shipped to your home for standard testing. All lab requisitions and prescriptions are handled digitally, and standard tests are completed at the lab.

However, if you specifically request site-specific swab testing (e.g., for oral chlamydia or gonorrhea), a discreet testing kit will be shipped to your home address. This kit is completed at home and then dropped off at the lab for processing. This ensures flexibility and privacy for certain tests.

Please read more about our Privacy Policy here.

If you receive a positive result, you'll be notified through an automated message once your results are available in your portal for review. A secure messaging link will then connect you with a doctor to provide treatment, issue any necessary prescriptions, and answer your questions.

Yes, all your results are available for review in your patient portal. For privacy reasons, results are automatically removed after 30 days.

Our paperwork is valid at any lab within Ontario, including LifeLabs, Dynacare, Alpha Laboratories, Med-Health Laboratories, and Medical Laboratories of Windsor. You can select your preferred lab from our province-wide list or print a copy to take with you to any lab of your choice.

If you have additional questions, we’ve got you covered! Visit our comprehensive FAQ page here to find more detailed information. If you still need assistance, feel free to reach out to our support team.